Last updated: May 2026

​

1. Overview

At Good Genetix, we aim to make every order clear, reliable, and easy to understand.

This website is the main Good Genetix brand website and is used for merchandise, apparel, accessories, community content, brand information, and related updates.

Products sold directly through this website are merchandise items only. These may include apparel, accessories, lifestyle products, and other brand-related products.

Any genetics-related products are not sold, paid for, processed, shipped, or fulfilled through this website. If links to an external genetics shop appear on this website, those links lead to a separate website or platform with its own checkout, payment methods, shipping policy, terms, and fulfillment process.

Purchases made on an external shop are independent from purchases made through this website.

​

2. Merchandise Orders

Good Genetix merchandise may include apparel, accessories, lifestyle products, and other non-genetics-related brand items.

Many merchandise products are produced and fulfilled through third-party print-on-demand and fulfillment partners, including Printful or similar providers.

Merchandise products are made to order. This means the product is produced specifically for the customer after the order has been placed.

Production and fulfillment time is required before the item is shipped.

For Printful-fulfilled items, production and fulfillment usually takes approximately 2–5 business days before shipping. Shipping time is added after fulfillment and depends on the product, destination, carrier service, and fulfillment location used for the order.

​

3. Print-on-Demand Fulfillment

Some products sold through this website are fulfilled by third-party print-on-demand partners.

These fulfillment partners may be responsible for producing, packing, and shipping the merchandise items assigned to them.

Good Genetix remains the customer-facing seller for orders placed through this website and remains the point of contact for questions related to merchandise orders placed on this website.

Because items are made to order, fulfillment times may vary depending on product type, stock availability, production capacity, weekends, holidays, destination, and the fulfillment partner used.

​

4. Shipping Locations and Delivery Times

Merchandise orders may be fulfilled from different production and fulfillment locations depending on the customer’s region, the product ordered, and the fulfillment partner used.

Shipping times may vary depending on:

Product type
Production location
Customer location
Carrier service
Order volume
Stock availability
Customs processing, where applicable
Local delivery conditions
Holidays or seasonal delays

Estimated delivery times shown at checkout or provided after shipment are estimates only and are not guaranteed delivery dates.

​

5. Shipping Rates

Shipping rates for merchandise may vary depending on product type, weight, order size, destination, fulfillment location, and the shipping method available.

The final shipping cost will be shown at checkout before payment is completed.

Good Genetix does not control all third-party carrier rates or fulfillment partner shipping rates, and these may change from time to time.

​

6. Split Shipments

Some orders may be shipped in separate packages.

This may happen when:

Products are fulfilled from different locations
Products are produced by different fulfillment partners
Items have different production times
Items are shipped separately for logistical reasons

Split shipments may arrive on different days and may receive separate tracking numbers.

​

7. Tracking and Delivery

Where tracking is available, tracking information will be provided once the order has shipped.

Please allow time for tracking information to update after the package has been handed over to the carrier.

Once tracking confirms successful delivery, responsibility for the package passes to the customer.

Lost, stolen, or misplaced packages after confirmed delivery are not automatically eligible for refund or replacement.

If there is a delivery issue, please contact us as soon as possible with your order number and tracking information so we can review the situation.

​

8. Delivery Address

Please make sure your shipping address is complete and correct before placing your order.

Good Genetix cannot be held responsible for delays, failed deliveries, lost packages, returned packages, or additional reshipping costs caused by incorrect, incomplete, or outdated address information provided by the customer.

If an order is returned due to an incorrect address, failed delivery attempt, refusal, or unclaimed package, the customer may be responsible for additional reshipping costs.

​

9. Customs, Duties and Import Fees

Because merchandise orders may be fulfilled from different locations, some orders may be shipped internationally depending on the customer’s location, the product ordered, and the fulfillment partner used.

Depending on the destination country, product type, order value, and fulfillment location, customs duties, taxes, import fees, or local handling charges may apply.

These charges are not controlled by Good Genetix and are the responsibility of the customer unless clearly stated otherwise at checkout.

Good Genetix is not responsible for delays, restrictions, additional charges, failed deliveries, or customs-related issues caused by customs authorities, local import rules, incorrect customer information, carrier issues, or circumstances outside our control.

​

10. External Shop Links

This website may contain links to an external Good Genetix-related shop or separate platform.

Any products purchased through an external website are not sold, paid for, processed, shipped, or fulfilled through this website.

External shop purchases are subject to the shipping policy, terms, payment methods, legal notices, and fulfillment process of that separate external platform.

Good Genetix merchandise orders placed through this website remain separate from any orders placed through an external shop.

​

11. Order Support

For questions about a merchandise order placed through this website, please contact us at:

info@goodgenetix.com

Please include your order number, full name, and any relevant tracking information so we can review your request faster.